Are you interested? Sorry we don’t offer it.

A lady representing BellSouth� FastAccess Internet Service gave me a call last night to find out if I had heard about their broadband services and to find out if I had a computer. “Yes, yes and yes I’m interested”, I replied. “Is it finally available to me?”, I asked. “Let me see . . . , no,” she said. Now why didn’t she check that out before interrupting my supper? Now I know why. She didn’t check because that was not what she was trained to do. Perhaps if she is a bright enough person with a good attitude toward her job she may have gone directly to her supervisor after our conversation and suggested that they begin doing that before making the call. I don’t think she did. If she was that bright she would probably be doing something other than telemarketing.

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