I’ve never been employed in the retail world. Oh, I had a job at McDonald’s when I was in high school but that isn’t really retail, it’s food. Isn’t it? Anyway, I’m sure that there are good reasons for this stuff but these things still tick me off when I’m out shopping.
- Crowded aisles.
Why is it that when a store is built they will have a nice wide aisle for me to walk down and give me room to back up and look at the merchandise on the shelves but not one week will pass after the store opens before they have all sorts of displays choking off the aisles, leaving barely enough room to get one shopping cart down, and hiding the stuff that I am looking for.
- Never having my size in stock.
Alright, I probably need to lose a few more pounds but I know from looking around that my size is not uncommon. I wear 40×34 pants and if they are cut for a loose fit I can wear a size 38×34. I can find size 36×34 fairly easily but as the waistline gets larger the inseams get shorter. What is this with the buyers? Do they think that people who gain wait get shorter?
- Same styles shop after shop.
I leave one store and go into the next because the previous store didn’t have what I was looking for. The next store has the exact same inventory just displayed a little differntly. Even when the brands are differnt I’m seeing exactly the same style. Don’t you think that stores would want to differentiate themselves by something other than the way they display their merchandise or the music they play over the store’s sound system?
- Frozen food cases with merchandise displayed on the outside of the glass door.
I’m trying to find a certain frozen food item and I’m having to look through all sorts of unrelated merchandise stuck on the outside of the freezer doors. If it isn’t merchandise some dummy has decided the door would make a great place to place some kind of advertisement for something in the freezer or maybe even on the other side of the store. I really detest this stuff because it’s difficult enough for me to see through the fog on the door from the last person holding it open trying to find what they were looking for. Now I’ve got to peer around this crap on the door or hold the door open and freeze my buns off to find the item I’m looking for.
- Self-checkout lanes.
On the face these sound like a great idea but they never work reliably enough for them to actually do anything more than frustrate me. And why do they have the voume turned up so loud on these things. I’m half deaf and they still make me jump when the first start talking.
- Anti-theft sentries.
Part of this goes back to the crowded aisle problem I have. I’m somewhat claustrophobic and I don’t like walking through these things to begin with but then also about once a month something I bought wasn’t deactivated in checkout and I set off the alarm. I’m going to start running when this happens.
Okay, I understand a lot of why the stores are doing this stuff. I know that they aren’t intentionally trying to tick me off but it seems like they could think this stuff out a little more. Especially the part about sizes and styles, it looks to me like with all the competition out there the retailers would look more toward niches in the market to fill. I’m big and I’m tall but I’m not big enough or tall enough for the big and tall men’s shop. Why hasn’t some retailer come up with a ‘good sized’ man’s shop?
And one last thing, have you ever tried to find someone to complain about this stuff to? The folks in the stores can’t help, they just refer you to their website or to an 800 number and there are no live people at either place. Maybe I understand now why I never went into retail.