A Little Vent About Charter Communications
I use Charter Communications for both my cable TV and as my ISP. Tonight my son informed me that every channel in our lineup that isn’t available as broadcast TV had changed. He was concerned that some of the shows he had set up to record on his Tivo would not record. I assured him that Tivo would receive the lineup change and record his shows for him and proceeded to show him. Tivo hadn’t been informed.
I went to Charter’s website to get an updated lineup. It told me one wasn’t available for my address. I tried to use their online chat. It wasn’t available. I called them, went through a phone menu from hell, got put on hold for fifteen minutes than was hung up on. I sent them e-mail and got an auto-response telling me their e-mail was currently down and that I could call them 24/7 at 888-Get-Charter. I wasn’t going to wait on hold for another fifteen minutes only to get hung up on.
I get messages from Charter all the time. I get informed about them all the time on my on-screen guide. These messages tell me I can order a pay-per-view of some obscure boxer for $34.95. Do I get a message from Charter informing me this is about to happen? No.
So, I’m sitting here at home fuming over my inability to contact Charter over my TV channels being thrown all akilter and not being able to find the channels that I like to watch and wondering if my Tivo will ever get updated so it will record the obscure shows that I love so much. If there was just a channel of communication open to Charter to explain to me what is going on I wouldn’t be a bit upset over what is happening but since they won’t tell me anything I’m starting to wonder about DirectTV.
About Larry D. Burton
I'm a 55 year old controls engineer who just likes tinkering with stuff.
Finished high school at a local institute of learning. Decided it wasn't a good time to be a healthy, physically fit 18 year old with no college experience. Entered college and started working toward a degree in animal husbandry.
1975-1976
Discoverd that I was not going to be a very good husband of animals so I left school to figure out what I might be good at. A local beverage company took pity on me and paid me to go from place to place making sure their on tap beverages were maintaining their high quality.
1976-1979
Got out of quality control and into vending. Learned about control systems and refrigeration also learned that vending machines are heavy and vending doesn't pay all that well.
In 1977 I found myself married
1979-1981
Dedicated myself to installing and maintaining commercial refrigeration equipment. Found myself on the roof of a local grocery store one night in the middle of an ice storm replacing a compressor and figured it was time to get back into school.
1981-1986
Got my but back into school at night and changed jobs to keep the mechanical and electrical systems of a local coporate hospital in working order. The job expanded to unstopping drains and burning lab samples and amputated body parts.
1986-now
Finished school and took on a job designing, installing and maintaining industrial control systems. Along the way I picked up a bunch of computer skills that became very useful connecting various industrial controllers to one another and moving the data into coporate databases. I now operate Dallas Bay Technologies, a one man shop specializing in technology solutions for industrial problems.
This entry was posted in
Rants. Bookmark the
permalink.
to charter employee
I went to the Dish because Charter was going to double my fee for internet access.
As for getting off my ass and getting some exercise, I’d say that comes under the heading of MY business.If you are so tired of people complaining about their srevice maybe you should look for another job. It is quite clear that Chater is’t going to improve their service, so you might as well get used to the complaints!!!!
hi oh my gosh i am so pissed at charter they have shut me off 7 times today for no reason at all..everytime i call in someone i cant understand for lack of english says were sorry we will get that back up and runnin for ya HA!! yeah for 5 mins and by the time i hang up its OFF again..what do ya know…i hate charter ..i hope they finally go out of buisness due to lack of customers!!!
I have been a customer of Charter for a long time and the service has declined in the last year. I’m in Glendale, CA and for the second night in a row I will not have HD tv (and right when there are two shows I want to see). Last night was a joke using the telephone – I got Canada for some reason and the second or third person I spoke to at Charter was surprised I got Canada.
The last person who tried to help was in… Canada. They told me it was high winds that have created the area outage. However there was no message on their phone (as there usually is) when there is an outage. And there were no high winds at all that day or yesterday or today.
I tried the chat feature on their site and that was a JOKE. The person sounded like a bot but claimed to be real. She said nothing when I told her of my problems (no “I’m sorry”) and when I told her I was this close to leaving Charter she just said “fine.”
If I switch to Dish, I guess I should start that first before I fire Charter?
Very interesting blog from my point of view.
Reading this blog is taking a trip down memmory lane for what I did and the people I talked to 40+ hours a week.
I worked for Charter almost 4 years before getting fired last week.
Not disgruntled and no hard feelings. I wasn’t able to perform up to Charters expectations.
Anytime a customer calls I was required to [Sell up] and the expectation out of Charter is “every call is a potential sale”
I don’t like people needling me to buy something and it went against my grain to do that to other people.
I started out as a high speed internet specialist but due to restructuring of the call centers and outsourcing I ended up in the retention department where I would try to keep customers from disconnecting by either solving internet or tv problems or just giving credits or lowiring the customers bill by putting them on a promotional rate.
That was fine and I found myself [making friends and making money]
Nationwide company that Charter is, there is an awful lot that just simply goes over my head but in this volatile business world we are in it seems that any company can be history on a moments notice so there is a constant effort to make more profit.
Companies are hired to implement new programs to increase sales, (not just Charter but other Companies as well) and the customer service rep has to abide by the rules or system implemented.
BUNDLE, BUNDLE BUNDLE.
Yeah, I’m sick of hearing it too.
Just to straighten a few misconceptions…
It’s not a monopoly because you can take out a humungus loan and pay for those lines in your city and have your own cable company.
Someone mentioned Bill Gates buying Charter to make it a better company? Charter is owned by one of the original IBM crowd Paul Allen so I’m not sure what Bill would do different.
Cable companies are FCC regulated so prices vary slightly but are comparable.
We all want to take our best shot at the best deal and most people aren’t aware of the resources they have ~
There are a couple sites you can go to for info.
http://whitefence.com/ or call their toll free number 1-866-308-4953
or http://cablemovershotline.com/ or their toll free number 1.877.9TVMOVE
You can see what’s available in your area by just typing in your address then call ***ALL*** of the available companies and let them fight over your business.
Well it’s approaching the end of May, summer is on the way and what do you think?
I say shut that damn tv off and head for the lake. or the park. or the mountains. ANYTHING!
I would come with you but I gotta find a job.
~Thanks for you call and (here it comes and I hate it) HAVE A GREAT DAY
Wow! What a whirlwind tour, the negative, the positive and it’s all about Charter Communications. I will say, I am sorry to the ex employee at Charter, however you likely left at a good time. I know they were deducting money out of your paycheck too. I am sick of it and it’s time we all get together and do something about it. We are! We are hiring an attorney to get our money back.
To all those complaining customers out there, you have no clue what and how they treat there employees. It is the most micromanaged organization in the world. They tell us when we may go to the bathroom and if it’s not during break, you must send an email to your supervisor and then take an emergency break which puts you out of compliance instantly. Being an American myself, I feel like I should be working in a third world country.
To all of you complainers who call in saying “I don’t know why my price went up”. You have been told before, “Your promotion ended”. Well you know what because you blame Charter for not reminding you that it was ending, You by threatening and creating nonsense scenes on the phone, are taking food out of my children’s mouths. THEY TAKE THE MONEY AWAY FROM US THAT YOU ARE SAVING BY being stupid and saying “I didn’t know”. Also, it’s all documented that this is what you do, ALL THE TIME. Put it on your damn calendar and call BEFORE it expires and it’s not Charters Responsibility it’s yours! How old are you? Grow Up! Whine, Whine, Whine. I can tell you this, if someone calls and gets me and your yelling and screaming and threatening, Bye, Bye. I won’t speak with you because your an idiot to treat someone like that. We are human too working for a company that is stealing from our checks. You call and disconnect, we lose money! They take it from there employees. If you don’t pay your bill, guess what, your service is cut off and it doesn’t take a rocket scientist to figure it out. Be Responsible! You order pay per view’s don’t ask for a credit because YOU ordered them or someone in your house and we have proof of it!
Yes, it stinks that we have over seas people trying to speak english and I can’t even understand them, but it is what it is.
Charter put’s there employees against each other by offering differnt promotions. This is poor business . None of the other large cable operators do this, nor do they take money earned by an employee away from an employee.
Is there an attorney out there who cares about the employees at charter who will go to work, earn a low wage and commissions and then leave the day minus commission money. Yes, I have the proof.
So – to all those non-stop complainers, who I believe have nothing better to do than complain. Go elsewhere. Charter doesn’t care about you, your service or the employees who work there. They tell us to lie, cheat and steal your money, cause they do it right back to there employees. However, there are some of us like the ex-employee who stand by our morals and ethics and don’t do as they say so I am sure I’ll be joining the ex-before long. I am sick and tired of being sick and tired about Charter abusing there employees.
I am certain that the FCC, Department of Labor, the NASDAQ etc. will get wind of the abusiveness of Charter to their employees and things are going to start to fly.
Ex person out there, drop a line and join us as we will get back what they have taken.
Which center where you in? We are in the west.
I’ve worked at Charter for about a year now. At first it was a great job, now I have second thoughts. Most of the people I help over the phone are kind and understanding, some people you just cant please at all.
I was hired in as a High Speed Data Analyst in a repair center. My job consisted in fixing your internet only. Once again when I was hired I was an internet REPAIR tech. Now we are held responsible for fixing internet, cable tv, collecting bill payments, and solicite sales, all for no additional pay. You guys can cry and whine all you want about your cable tv being out for a few hours, I have to work for a company that will blantantly lie to your face after being secretive with company changes that will only put our company farther in debt and screw me out of pay.
Ive watched them take away our bonus incentives, cut commissions by at least 70 percent, and put 5 times the work load on us with half the training we need to do the job correctly. Now they are forcing the entire company to realign their shifts. People have worked years to get a good shift beneficial to them and thier families, only to have that taken away from them with no guarantee they will get a shift suitable to their own lives. Rumors have it 5-15%(or more)are planning/will quit.
I can only speak for myself, I put in 110% to try and solve our customer issues. I enjoy fixing problems, but Charter cannot be fixed.
As for all the whining and crying customers that have nothing else better to do than complain because we wont fix their Linksys/Belkin/etc routers, I hope you all go to hell. We didn’t install your router, nor did we manufactuer it, and it sure doesn’t say Charter anywhere on it. We support connectivity from your modem to 1 of your computers. If you decide to hook in a router, thats on you.
For a multi million dollar corporation headed by Paul Allen, one of the founders of MIcrosoft, you think they would create more user friendly billing systems as well as fix all the crappy computers we have at work.
Anyways, IM finished with my venting…
JUST FOR YOUR INFO
1. Outlook, Outlook Express, Mozilla Thunderbird, and all other 3rd party mail clients are not Charter’s issue. If you cannot login to your email using http://www.charter.net, then contact us. If you can login to your mail here, but not in Outlook/etc, please contact your 3rd party mail provider or double check your settings in the support section of our http://www.charter.com website. There are helpful walk thrus provided by those program manufactuers. As a Charter employee, I will not help you set those up, they are not Charter programs and are out of our realm of support. Mail.charter.net no longer exists, so please stop using it, you were notified by mail, please read the mail we send you and you won’t be so surprised.
2. We do not and will not troubleshoot your aftermarket router, unless it was provided to you with our homenetworking service. If your can connect to the internet using your modem only, contact your router manufactuer. If you call us, we will have you bypass your router to prove you have internet connection. If you can’t connect at that point, we will do our best to get you connected directly to your modem only, then refer you to your router manufactuer for support.
3. You pay for INTERNET CONNECTION, not for email, not for webspace, and not for internet security. Those are all free OPTIONS you may choose to use. You are more than welcome to use gmail, yahoo, hotmail or any other FREE email provider to send and receive your emails from. Same with webspace, there are numerous FREE sites that you can build your webspace on. As far as internet security, we will not send a tech to your home to install free internet security. If you aren’t savy enough to follow the simple step by step instructions, you probably shouldn’t own a computer.
4. If you have computer issues; i.e. viruses, .dll error , programs not responding, printer not working, etc. Please don’t waste time calling us. We are internet technicians, not PC repair. We will not remove viruses from your PC because your kids/husband/etc decided to download porn, illegal music downloads, or clicked on keyloggers on MySpace. It’s your responsiblity to maintain your computer, not ours. We just provide you with internet service.
5. If you are on a Vontage (VOIP) telephone and can call out on it but cannot connect to internet, call them not us. Your internet is working, or you wouldn’t be able to call people considering it works using the internet. If you can’t call out, please call we may be able to fix the issue.
6. For the previous posts complaining about our outsourcing, I can see you have never called Microsoft, Toshiba, Mitsubishi, Sony or any other large corporations that rely almost altogether on outsource support in countries outside the U.S., we only have 1 outsource center outside of North America out of our numerous call centers. If you can’t understand the rep you are talking to, this is a free country, you can hang up, asked to be transfered or call back until you get someone you would rather talk to.
7. When you sign up for a sales promotion, we tell you if it’s 6 months or a year. It is not our job to call and remind our millions of customers that your promo is about to end. Also it’s not our role to remind you when your bill is due. It’s due each month, just like your electric, water, rent, and car insurance. If you can’t be responsible with paying your bills on time, once again that is on you, not us.
8. FCC laws and regulations now state that you must have the security code off your latest bill for various things like member service information and such. We will not be able to do anything for you if you do not have that code and you are not authorized as a user on account other than send a technician out,if we deem necessary. We will not make any changes, and will not upgrade services. I refuse lose my job just to reset something on your account without this code.
9. We will not block you from ANY websites. Due to some sort of internet neutrality act, we are legally not allowed to block any internet content. If your can’t access http://www.angrymidgets.com or whatever site you can’t connect to, but you can connect to every other site, please don’t call. Same with if your yahoo or hotmail email isn’t working, we can’t fix that.
10. Don’t call in being rude. We are aware you have an issue or you wouldn’t be calling a REPAIR center. We are here to find out what the issue is you are having and we try to do our best ( I can’t speak for everyone) to fix the issue. You have to consider, we as employees are customers just like you outside of this job. Just because you are having a bad day doesn’t give you the right to cuss me out. I didn’t break your service, I am here to help fix it.
For all of those people that feel that have had poor service, I apologize. Once again I can’t speak for everyone, but I give 110% to my customers to ensure their satisfaction, and of course, not everyone can be me.
I have been dealing with Charter since 2006 when they hooked up my internet service which consisted of a guy attaching a modem to my computer, checking the lights on it and wanting the $80.00 as agreed to. Unfortunately I was not at home and it was just my husband who never thought about the fact that the guy never even turned the computer on to see if the internet was working. So when I got home my husband told me Charter was here but the internet was not working so when I looked at it I saw that the guy never changed it from dial-up to broadband cause he never turned the computer on. Then about 5 days later another guy came out to check & see if our internet was working and got talking to my husband and starting telling him about Charter’s great bundle deals where we could get the cable, phone & internet for $125.00 plus tax. My husband insisted that I call about it which did sound good. I should have divorced him or threw myself in front of a moving car cause it would have been less painless. The internet was hooked up on April 9, 2006 by April 23 the cable was hooked up which was installed by a outside contractor with a bad attitude when he realized that he was going to be here longer than he promised his friend who he was talking to while trying to install it. He was getting in a worst mood cause the order called for 1 receiver and a modem. When I told him the modem had been put it already and I was suppose to have 3 receivers installed and 2 of the rooms didnt have the cable running to them he got under the house and he was pulling cable all over. He was getting under my skin and starting to piss me off so my husband installed 1 of the receivers. My daughter’s cable was so short I couldn’t move it more than an 1″ straight up. He put the receivers on the bottom of the dvds in both rooms which in 2 days messed up to recession on 1 of the receiver and Charter had to replace it. We were never shown anything regarding Charter’s programs let where to find any it was all hit and miss plus didnt know anything about On Demand for about 2 months. My phone was installed and changed over on May 3, 2006 and was giving a copy of the completed order with a total amount of $265.75 and showing the internet, cable and phone services were all prorated to May 9. I was not informed about having to pay 1 month in advance cause when I asked when I ordered the bundle I was told that I just had to pay $125.00 plus tax. I got my bill on the 3rd of the month but I thought since it was all prorated to the 9th of the month that that was when it was due. Which of course opened up a new of bowl of worms. This was just the beginning of a very bad relationship between me and Charter. Since that time it just got worst and worst. Now I try very hard not to get mad and take it out on anyone just cause they answered to phone. But if I do I am quick to say sorry. But if talked to like an idiot or a complainer I get pissed. I don’t complain just to complain but if I pay for something I would like to get it. Charter has had to credit my account so many times that I have lost count. My bill should never have been over $165.00 with 2 extra receivers and should always be the same amount every month. My bill was never the same amount. At times it was 197.00 and had things charged to it that I never ordered like a 13.99 porno movie. Every month I cringed when I saw a Charter bill cause I knew that I had to get on the phone and wait on hold or be tranferred time after time or wait and get disconnected in order to straighten out my bill. I know that it is the higher ups that set the rules the employees have to go by cause I worked for MCI and they encouraged you to lie or whatever it took to get them as a customer and once you did then they was totally disregarded. What happened to the fact that it is the customer that keeps your company in business and if service sucks they have a right to say something and stand up for themselves. I do understand that some people go to far cause I have been there but not all people should pay for the attitude of those idiots. But if the employees of Charter are that badly treated then you should quit before taking it out on us customers that are only trying to get what we paid for or maybe pickit Charter or get a Union in there and let the Union get them. Treatment goes both way!!!!! Also if anyone out there knows about Charter’s points called live it where you get points for every dollar you pay on your bill please let me know cause Charter should does not know about it. I had about 20.000 points and 1 employee said to go to the charter office and tell them and they would get my a card of some sought but no luck, she did not know what I was talking about. Good luck to any new Charter custome and may God help you, you are going to needed.
I work at Charter and honestly, the employees saying that they treat their employee’s horribly is completely bull. Maybe you’re working in the sales department, but I don’t get money taken out of my check. We get a base pay, and then commission. Commission is NEVER guaranteed. And considering that every two weeks my commission checks average right around $1,200 PLUS my base pay, I’m not going to complain. If you don’t like the job, quit. It’s easy as that. As for being micromanaged, I’ve never felt that way. My supervisor lets me do pretty much anything I want and is really cool about things. Of course, it could be because he’s only a couple years older than me.
As to all the customers, if you got treated badly, I’m sorry. But remember, we can only do so much. We are completely limited as to what we can do. If you bitch at me, I’m not going to be as helpful. Do I come into your work and scream at you? I don’t control the price of cable. Why should prices be the same today as they were last year? I mean seriously. Call your electric company and tell them you want the same price that you had last year. See how fast they laugh at you.
I had been working for the company directly for almost 3 years. I could not get time off for a court case which I got an occurence for. I was solely the victim. I was protecting myself from an abusive boyfriend. I have no record of the crime for the slap in the face blow to the boyfriend. But Charter decided to convict me in there own way and state that “If I had been the victim the occurences for taking time off would all be removed”. I was also told that they try to keep my job because I was the Best. Than I was told that I would have no problem receiving unemployment. WRONG!! They let me go because of time off and I am not receiving unemployment from Charter they have denied me and a couple of other fellow employees that I had communicated this problem to that have been released from the company for sillier behavior. Apparently, not only do they not treat customer right but they do not treat the employees as well. The employees are the mouth of the company. We market the company every day. I use to Love to go to work there. Now I have this bitter taste in my mouth about the company. They have let go some of the Best workers that I have worked with and they wonder why they are where they are at with the non-professional and very unpersonable customer service. So unless, they change this all around they will never get out of the ‘RED’.
This is the worst service ever – their customer NO service team is completely useless in my opinion and completely unprofessional. I called in to “understand” the charges on my bill and the rep couldn’t explain it to me and pretended he couldn’t hear me and hung up on my because he couldn’t answer my questions. UNBELIEVABLE. Very disappointed – would not recommend Charter to a sewer rat. Not only did they charge us for a modem we did not need, they added addtional charges for equipment we do not have and the rep we spoke to became increasingly irritated at my questions. Their logic was they have to charge for something you’ve used before and prorate charges you have going forward – NONSENSE! Very disgusted.
I have had my fill of Charter. I have been a loyal customer for over 3 years. I would often flip back and forth from Charter to Dish Network every other year. Then I decided to stay with Charter because of the cable and internet bundle. The deal was a good one. It was one of their promotions that allowed me to have all the premium channels, with free on demand plus internet service. There is only a couple drawbacks to this…first you had to give them access to your checking account so that they could “take” out the payments directly from your account and two, you had to call after a year and re-apply. One of my major complaints is that I shouldn’t have to “call” and re-apply for the previous year’s services. It’s a pain in the butt and if you forget to “call” the bill comes back about $50 more. So like everyone else, I am trying to conserve my monthly income. Do I really need cable? That answer is no. I decided to cancel my cable and internet (by the way is $45.99 a month when not bundled for 5MG speed). I ordered a coupon for the converter boxes you need for next year (very easy to sign up for on-line) and I’m switching to ATT’s Direct Elite internet service. It is for people who don’t have a land line and it’s only $35 a month with unlimited usage. I love watching cartoons at 3am but not willing to pay over $100 a month to do it. I have my limit and it has been reached. Charter added a $7.29 Charter Cable fee line on my bill. When I called about it, I was told that it was part of the increase for the year. When I asked why was it a seperate line and not included in the regular fee amount, I was told again it was the increase. I think that Charter just increased the fee because they think they can. It is a seperate line item so that when enough people complain or the Attorney General fines them for extra fees, they can just “click” a button and have it removed. There are a lot of companies out there so don’t feel that you are stuck and don’t be afraid to call and cancel an accout. That is what I did and will sleep good tonight knowing that another company will not be getting my money.
I have many problems w/ charter, lying about services offered or adding items to my bill I didn’t ask for. Well for those who want to put in a complaint bypassing the regular customer service call, and have not gotten satifaction w/ your problem. Here is the number
#314-288-3150 this is the exculation line, when you call press 1, and this will take you to the exculation line..
good luck…
I currently work for Charter and can tell you that we are under constant pressure to upgrade people, even though we are in the repair department. So far this year I have sold about $3,000.00 of services to customers and I just was given a written warning that I had to sign saying that if my sales don’t improve within the next month I will be let go. This is after several years with this company, but that is what I get for having a bad 6 week run on sales.
We are always reminded that our jobs can be outsourced at any time should we not keep the sales coming in and meet our numbers. It is incredibly stressful being scored weekly on our call quality, handle time, auto in time, sales, blah, blah, blah.
So you see, if you’re finding reps adding things to your account, this is most likely why. This and the “miscommunication” with the outsourced reps.
ONE QUESTION FOR EVERYBODY OUT THERE..
WHEN CABLE SERVICE FIRST BECAME AVAILABLE, IT WAS COMMERCIAL FREE..
WHAT THE HELL HAPPENED? TRY ADDING UP THE TIME COMMERCIALS WASTE YOUR TIME…THEN TRY TO FIGURE OUT WHY THE CABLE COMPANIES ARE CHARGING THEM FOR AIR TIME, AND CHARGING US TO LISTEN TO THEM!!
MEANTIME I WAS PAYING MY MONTHLY SERVICE FEE FOR 2 YEARS, FIGHTING WITH AN INTERNET SERVICE THAT FINALLY CAME AFTER 1 SMART SERVICE WORKER FOUND MY PROBLEM TO BE THAT I NEEDED AN ADDITIONAL WIRE FROM THE STREET!..EVERYTHING IS FINE NOW, BUT WHAT HAPPENED TO ALL THAT MONEY I PAID OUT???
THEY BULLSHAT ME, SENDING 23 DIFFERENT SERVICE TECHS HERE FOR 2 YEARS BLAMING IT ON EVERYTHING FROM THE LAST GUY WHO DIDN’T KNOW WHAT HE WAS DOING, TO “YOUR HOUSE MAY HAVE SOME KIND OF WEIRD ENTITY CAUSING INTERFERENCE”
I would like for everyone to scroll up and read the post made by CHARTER EMPLOYEE on April 13 2007. This is EXACTLY how Charter employees act…right down to the infamous phrase “It’s your equipment”.
Anyway, to all intelligent people out there…you can see the volumes of complaints yourself. You have enough information to make goods decisions about this company.
I have actual voice recordings of Charter employees, their lies and the ignorant, rude, condescending attitudes. The only way to get rid of Charter is to go through your City Councils. They are the ones that approve who can and cannot provide cable service in the area. Don’t even bother with St. Louis, managers, etc. They are all crooks and ALWAYS blame the customer and their equipment.
In my case, I’ve documented every call, every problem, every piece of equipment etc. I’ve recorded the lies and I’m taking action.
It’s a slow, thankless process. But you have to stand up for what’s right. As far as comments from losers like CHARTER EMPLOYEE…don’t let them get to you. Ignorance always flaps it’s jaws to cover it’s incompetence. Glad he works for CHARTER and not me.
And with this last tirade I’m closing the comments.
Charter pissed me off one night and I vented about it. These comments in here have educated and amused me but lately it seems that more and more people are finding this place to rant and the rants are getting closer and closer to something that resembles libel enough that I don’t want the lawyers coming at me over them.
Look, the simple truth is that all cable companies suck. It’s an over priced medium for television delivery, internet service and telephones but there is no better alternative. Throw out Charter and then you replace it with something as bad or worse. I hear the exact same complaints about Comcast and Time Warner so you replace one devil with another.
Okay, you can switch from cable and go to the satellite providers. You’ll find your own set of problems with them and possibly find their service to be no better than cable.
Have fun reading through the past comments, they will stay until I’m made to take them down, but I don’t think I want any future comments on this topic.
Thanks,
Larry