Comments for Larry's Log

Comment on A Little Vent About Charter Communications by lizzy

lizzy — Mon, 05 May 2008 21:59:57 +0000

hi oh my gosh i am so pissed at charter they have shut me off 7 times today for no reason at all..everytime i call in someone i cant understand for lack of english says were sorry we will get that back up and runnin for ya HA!! yeah for 5 mins and by the time i hang up its OFF again..what do ya know…i hate charter ..i hope they finally go out of buisness due to lack of customers!!!

Comment on A Little Vent About Charter Communications by Thom

Thom — Mon, 28 Apr 2008 23:20:26 +0000

to charter employee
I went to the Dish because Charter was going to double my fee for internet access.
As for getting off my ass and getting some exercise, I’d say that comes under the heading of MY business.If you are so tired of people complaining about their srevice maybe you should look for another job. It is quite clear that Chater is’t going to improve their service, so you might as well get used to the complaints!!!!

Comment on I did it again by Dan Lyke

Dan Lyke — Mon, 28 Apr 2008 14:22:02 +0000

Congrats on the move (again)!

Comment on A Little Vent About Charter Communications by Tom Blevins

Tom Blevins — Sat, 26 Apr 2008 20:05:39 +0000

I have been a Charter Customer for 20 years and the service has been good. But now I cannot log in to my account, my e-mail is non receiviable because I can’t login and I called into tech support and the lady was very polite (I Think) I couldn’t understand a word she was saying. How can they help anyone if they can’t speak English and I can’t speak their languance. She wouldn’t tell me where she was speaking from. If there was another cable company in my area I would go to it but Charter has a monopoly here so there is no one else. Oh well I need to get off this computer more anyway.

Comment on A Little Vent About Charter Communications by mark

mark — Fri, 25 Apr 2008 16:55:58 +0000

There is no reason to speak of customer service at Charter, there isn’t any. Have a problem like you are not getting a purchased service? Try calling them…it will take yo a while to clam down from the absurd responses, if you want to wait long enought to speak to someone. On line chat? Try this, “On Demand” (I’ll come back to that) was not working last night. Burned by many wasted phone calls in the past I decided to try on line chat. First two attemts..”call back in 20 minutes our computers are updating”. Update you computers at 10:30 or 11:00 pm? Who watches cable at that hour? Ok, so about 11:30 I try again, the rep writes the server for my area is down…now there’s a revelation. Wouldn’t have guessed that would you?Naturally she has no idea when it will be back up and abrubtly disconnects me.
On Demand - where did they get that name. “Sometimes” or “Maybe” would be bettter. I would love to see the percent of time it is working during prime viewing hours in my area.
We need compeition in cable. It is the only way to make this company sensitive to customers needs.